What does eHealth Ontario do?
Our job is to deliver a comprehensive, patient-focused, secure and private electronic health record system by building and connecting health IT systems across the province. We make it easy for health care providers to access the information they need, when and where they need it – to improve health care for millions of Ontarians. This improves the way patients receive care, enhances the clinical experience and makes the health care system more sustainable.
What is the Electronic Health Record?
It's a secure and private record of an individual’s health history and is available electronically to authorized health care providers in Ontario, anywhere, anytime. It contains relevant lab, drug, diagnostic imaging, and clinical health information from hospital information systems, community care clinics and other providers.
Who can see the information in my Electronic Health Record?
Only authorized members of your health care team can view and/or contribute to your electronic health information. Authorized health care providers may include physicians, specialists, family doctors, nurse practitioners, nurses, emergency room clinicians and specialists in clinics, hospitals, public health units, long-term care facilities and community care access centres. All health care organizations and clinicians view personal health information in accordance with Ontario’s health privacy law (Personal Health Information Protection Act, 2004).
How are you delivering an EHR system for all Ontarians?
By providing funding, guidance, access and infrastructure to ensure a secure and stable delivery system for the digital health record across the province.
Why is an Electronic Health Record necessary?
It enables easy coordination of care between clinicians as patients move into different care settings, such as family doctor, hospital or long term care facility.
What is the status of the electronic health record in Ontario?
Ontario’s digital health system is here today. Millions of Ontarians have been touched by the work and investments of eHealth Ontario – whether it’s a trip to a doctor’s office, emergency ward or seeing a specialist – patients today are receiving faster results and more coordinated care.
How can I access my personal medical health records?
Currently, patients are not able to log into eHealth Ontario systems. This will change in the near future as our mandate evolves to include providing patients and their families with electronic access to their health information.
For now, to obtain printed copies of your information, see Accessing your EHR for who to contact.
My doctor has retired, how can I get a copy of my health records?
Contact the Ontario College of Physicians and Surgeons or call 416-967-2603.
How do I know if my doctor has access to my electronic health record?
Ask him or her. Here are some questions to consider:
- Are you using an electronic medical record in this practice?
- Are you able to access my records from the local hospital electronically?
- Do you have access to provincial health records?
- How is my health information kept private and secure within this practice?
- Do you offer digital health tools for me to use, such as e-visits, e-booking or e-prescription renewals?
- Can I access my health record online and how?
We are moving to a different region of Ontario – my current family doctor is electronically connected to my hospital and specialist – what will happen when I move?
Hospitals throughout the province have access to lab results, medication history and other health information. We are working to make all records securely and easily available to all clinicians in Ontario – and making significant progress. It is important that you talk to your current health care providers about ensuring your records are transferred and easily accessible in your new location.
Are out-of-province records included in the electronic health record?
No. As a provincial agency of Ontario’s Ministry of Health and Long-Term Care, our mandate is focused solely on Ontario 13 million residents. Contact Service Canada for out of province requests at 1-800-622-6232.
When will the electronic health record system be finished?
It's a dynamic, constantly evolving system. Technology continually changes, new clinicians continue to enter Ontario’s health sector, patient and clinician needs will change over time, and the pool of clinical data being created will continue to grow.
That being said – the electronic health record provides tremendous clinical value today; millions of Ontarian’s have been touched by the work and investments of eHealth Ontario. Thousands of clinicians across the province use the electronic health record system every day to create patient records and share patient data securely throughout the continuum of care.
How is my health information used and protected?
Your personal health information is made available to participating health care providers and organizations for the purpose of providing health care and treatment. All clinicians and health care organizations handle personal health information securely and confidentially, in accordance with Ontario’s health privacy law (Personal Health Information Protection Act, 2004), as well as other applicable laws, and stringent security and privacy policies and practices.
Does eHealth Ontario collect, use and disclose personal health information (PHI)?
eHealth Ontario's primary function is to provide information technology services to Ontario's health care sector. When it does so, eHealth Ontario does not collect, use or disclose PHI. eHealth Ontario also provides some services to the same health care providers in the capacity of their agent. Examples include implementing patient consent directives and facilitating response to patients' requests for access to their EHR data. When it does so, these services can entail a use of the PHI by eHealth Ontario on behalf of a health care provider.
I don’t want my doctor to have access to all my medical files – what can I do?
You can block access to all or any of your records in the electronic health record. Learn more.
How does eHealth Ontario protect my PHI?
eHealth Ontario implements a range of administrative, physical and technical safeguards to protect PHI. These include a policy that requires completion of a privacy impact assessment on any new initiative that involves PHI, mechanisms to limit access and detect, investigate and report unauthorized collection, as well as annual privacy training of all personnel.
How will I know if someone looks at my record when they shouldn’t have?
eHealth Ontario and all participating organizations adhere to rigorous privacy standards, policies and procedures to ensure your personal health information is accessed only by authorized health care providers. Access to health records is monitored and reviewed on a regular basis. If an audit indicates your health records were inappropriately accessed, this will be investigated immediately and you will be notified.
If you suspect someone has inappropriately accessed your electronic health records were inappropriately accessed, please contact us or your health care provider.
Where do I go with questions and concerns?
Contact us for questions or complaints regarding eHealth Ontario’s privacy practices.
My information is incomplete, inaccurate or out of date, how do I have it corrected?
Contact the health care professional who provided you care. Or, if you are unsure of who to contact, get in touch with eHealth Ontario.
P.O. Box 148
Or complete our EHR access and correction request form
We will send a response within 30 days of receiving your request.