ONE Mail Direct
For small health care organizations (less than 100 users) and individual regulated health care providers
ONE Mail Direct is a secure email service designed specifically for small organizations and for individual regulated health care professionals in Ontario. This encrypted service, hosted in our highly-secure infrastructure, allows users to securely and confidentially exchange patient health information (PHI) or personal information (PI) with other ONE Mail users.
Mailboxes can be used with numerous desktop email applications, browsers and mobile devices, and offer a number of features including:
5GB email storage with 50 MB attachments
Secure Email On-the-Go with Microsoft Exchange ActiveSync enabled on phones and tablets such as Apple iOS, Google Android, BlackBerry 10 and Windows Phone and accessible via the Outlook Web Application with multiple browsers.
Organizations can use their professional domain or eHealth Ontario’s domain (email@example.com).
Uses top-rated email gateway and security services, providing continuous protection against email-borne threats.
Validates sender through access to the ONE Mail Directory, which contains contact information for all ONE Mail subscribers.
- Enables secure exchange of patient information with hundreds of organizations, representing users across the health care continuum
- Protects patient data
- Ensures 99% up-time, premier disaster recovery capabilities and 24/7 support
- Allows easy self-management of user accounts
- No cost – free to Ontario health care providers
A dedicated ONE Mail deployment manager will be assigned to assist with your organization’s set up.
- ONE ID credential
Physicians can register for a ONE ID credential and self-enrol for ONE Mail Direct account via the College of Physicians and Surgeons of Ontario’s (CPSO) website at www.cpso.on.ca
A dedicated ONE Mail deployment manager will be assigned to assist with your organization’s set up, which may include:
- Legal agreements
New Clients Onboarding/Enrollment
Please be advised that Ontario Health will retire the ONE Mail Direct service in the fall of 2021. Consequently Ontario Health is no longer onboarding new clients to ONE Mail Direct. Ontario Health is in the process of qualifying vendors who can meet the ONE Mail Security requirements to provide an equivalent service. We expect to have more to share in early 2021. In the meantime, there is no interruption to ONE Mail Direct service for existing clients.