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eHealth Ontario is now part of Ontario Health, a 21st-century government agency responsible for ensuring Ontarians receive high-quality health care services where and when they need them. eHealth Ontario programs and services remain unchanged.

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      Our suite of digital health services supports the delivery of modern, integrated, patient-centred care.
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      What you need to know to plan, design and integrate secure digital health care services, including advice on using consistent standards.
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    • Your Digital Health Record Explained

      Digital records enable a secure lifetime record of your health history, sometimes called an Electronic Health Record (EHR).
      Learn More

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      • Accessing Your EHR
      • Success Stories
    • Your Privacy

      • Managing Access to Your EHR
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      • Privacy Questions and Complaints
    • FAQs

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    • Client Support

      Whether you are a new user, an existing client, or an organization looking to connect to our digital health services, the resources you need are available here.
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      We’ve built the foundation of an integrated digital health system so that providers can securely share and access patient information.
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Digital Health Drug Repository

Documents

  • EHR Health Care Provider Guide
    This guide describes the functions and associated benefits provided by the Electronic Health Record (EHR) and the related privacy, security and legal considerations, roles and responsibilities which health care providers and organizations using the EHR and its underlying data repositories must adhere to.
  • eHealth Ontario Service Interaction Guide
    This guide outlines the standards for interaction between eHealth Ontario and a partnering organization in respect to incident management, problem management, and change management of eHealth Ontario services.

    Updated: November 07, 2017

  • DHDR Site Support Guide
    The guide provides information regarding support and maintenance as well as privacy and security procedures and obligations.

    Updated: February 28, 2018

Legal

  • EHR Contributor Agreement
    Supports HIC contribution to the EHRs operated by eHealth Ontario e.g. ProvCR, CDR, DI-CS

    Updated: September 01, 2014

  • EHR Practice Agreement
    Supports small physician practice access to EHRs operated by eHealth Ontario (e.g. OLIS, DI-CS & CDR). Excludes FHT/O/G/Ns.

    Updated: June 01, 2015

  • EHR Access Services Schedule
    Supports HIC access to EHR e.g. OLIS, DI-CS & CDR

    Updated: June 01, 2015

  • EHR Interface Services Schedule
  • eHealth Ontario Services Agreement
    The master agreement (main terms and conditions) covering the various eHealth Ontario services made available through services schedules.

    Updated: June 01, 2015

  • Acceptable Use Policy
    The policy that establishes the acceptable use requirements for eHealth Ontario products and services, as well as the technology infrastructure used by eHealth Ontario to provide such products and services.

    Updated: November 04, 2011

  • Physician Agreement
    This Physician Agreement enables CPSO members with active status to acquire ONE ID, ONE Mail and/or EHR Access.

    Updated: January 26, 2018

  • Physician Agreement - security requirements
    Security requirements for sole practitioners signing the physician agreement

    Updated: January 18, 2019

Privacy & Security

  • EHR Privacy Toolkit
    ConnectingOntario Privacy Toolkit to help sites meet privacy requirements of the Electronic Health Record Privacy Policies

    Updated: August 22, 2017

  • Security Quick Start Guide: Securely Connecting to EHR

Training

  • Tip Sheet: Privacy and Security Information for Clinical End Users
    Tip Sheet: Privacy and Security Information for Clinical End Users

    Updated: January 03, 2017

  • Privacy and Security Training for Clinical End Users of Ontario’s Electronic Health Record
  • Privacy and security Training for Local Registration Agents (LRA) and Sponsors of Ontario’s Electronic Health Record
    Privacy and security training for Local Registration Agents or Sponsors of Ontario’s Electronic Health Record

    Updated: April 10, 2017

  • Privacy and Security Training for Technical and Operational Support of Ontario’s Electronic Health Record
    Privacy and security training for Technical and Operational Support of Ontario’s Electronic Health Record

    Updated: April 10, 2017

Interested in the Digital Health Drug Repository Specification – FHIR (interface specifications)? Sign up here.

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For service issues and 24/7 technical support, please call or email the Service Desk/ONE Support: 1-866-250-1554 or servicedesk@ehealthontario.on.ca

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