Our Commitment

In fulfilling our mission, we strive at all times to provide our services in a way that respects the dignity and independence of persons with disabilities. We are committed to giving people with disabilities the same opportunity to access our services and allowing them to benefit from the same services, in the same place, and in a similar way as other clients. This includes meeting the needs of people with disabilities in a timely manner. We achieve our commitments by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Ontario’s accessibility legislation.

eHealth Ontario is committed to providing accessible information and communication to all and recognizes that persons with disabilities may require information in accessible formats.

All documents required by regulation are available upon request, and are subject to the Freedom of Information and Protection of Privacy Act (FIPPA). When providing these documents, or the information contained in these documents, eHealth Ontario will provide or arrange for the provision of accessible formats and communication supports upon request. 

If you require information from eHealth Ontario in an accessible format, please contact us using the method that best suits you, and let us know which format is preferable to you.

Your Feedback

Where possible, we address all feedback and complaints immediately. Some matters however require more time in order for us to respond to effectively. We acknowledge all telephone or comment card feedback within two business days; and all mailed/e-mailed complaints within fifteen business days. Our acknowledgements indicate when your matter will be addressed. We will receive and respond to feedback in a format accessible to you, by providing or arranging for the provision of accessible formats and communication supports upon request.


Statement of Commitment (PDF)
Customer Service Standards Policy (PDF)
Accessibility Policy (PDF)
AODA Multi Year Accessibility Plan (PDF)

Contact Us

We appreciate all feedback. Please don’t hesitate to request correspondence / documents in an accessible format.

eHealth Ontario Head Office:
P.O. Box 148
777 Bay Street, Suite 701
Toronto, Ontario
M5G 2C8

Tel: 416-586-6500
Fax: 416-586-4363

Email: accessibility@ehealthontario.on.ca