Client Support

Whether you are a new user, an existing client, or an organization looking to connect to our EHR and technology products and services, the resources you need are available here.

These resources will help you securely connect to the EHR, understand your obligations and successfully use our services. They include:

  • sample legal agreements and services schedules,
  • Health Care Provider Guides,
  • privacy policies,
  • security policies and guides,
  • plain language descriptions of our products and services,
  • consent forms,
  • training materials, tip sheets and links to standards and interface specifications.

Choose the product or service that you or your organization uses from the list below to access the relevant documents.

To obtain any agreements or services schedules you have entered into with us, email GeneralCounsel-CorporateSecretary@ehealthontario.on.ca. Use Signed Agreements Request as your subject line and please include your contact information.