Managing access to your EHR

A consent directive gives patients - or their substitute decision makers - the option to restrict access to personal health information in the electronic health record. If you – or your substitute decision maker – do not want to the share health information with members of your health care team, you can restrict access by asking for a consent directive to be added to your record. This means that when a clinician tries to access your record, a notice pops up indicating your record is blocked.

Just because you have restricted access does not mean that your record will be out of date – new information will continue to be added throughout your health care journey. And you can always unblock your record at any time. Once applied, or removed, you will receive confirmation that your consent directive is in place, or has been lifted.

Using digital health records in a family care practice.

Managing access to your health information

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To block or unblock access to your records in the electronic health record contact one of the following organizations for:


Clinical and diagnostic imaging reports contained in the EHR

Ontario Health (Digital Services)

777 Bay Street, Suite 701
P.O. Box 148
Toronto, Ontario M5G 2C8

Tel: 1-866-250-1554

Or, complete our EHR consent management form.

We process consent directives within seven days of verifying your identity and send a confirmation once applied.

Download Form (PDF)


Lab test results

ServiceOntario INFOline

Hours of operation: Monday to Friday, 8:30 a.m. - 5:00 p.m.
Toll free : 1-800-291-1405
Toronto TTY: 416-327-4282
TTY : 1-800-387-5559


Drug and Pharmacy Service Information

ServiceOntario INFOline

Hours of operation: Monday to Friday, 8:30 a.m. - 5:00 p.m.
Toll free : 1-800-291-1405
TTY : 1-800-387-5559


Information contained in the South West Ontario's ClinicalConnect system

ClinicalConnect Program Office

HITS eHealth Office, Hamilton Health Sciences
293 Wellington St. N., Suite 108
Hamilton, ON L8L 8E7

Tel: 905-870-8270  ext. 9
privacy@clinicalconnect.ca

Visit Website


Information not contained in your electronic health record

Contact the health care professional with whom you have a current care relationship (e.g. family physician).

Contact us anytime at 1-866-250-1554 or servicedesk@ehealthontario.on.ca:

  • If you don’t want to share information with any or all of your health care providers
  • To receive copies of your information
  • To request a correction to your information
  • For a list of health care providers who have viewed your information
  • For any privacy and security questions or requests