Managing access to your EHR

A consent directive gives patients - or their substitute decision makers - the option to restrict access to personal health information in the electronic health record. If you – or your substitute decision maker – do not want to the share health information with members of your health care team, you can restrict access by asking for a consent directive to be added to your record. This means that when a clinician tries to access your record, a notice pops up indicating your record is blocked.

Just because you have restricted access does not mean that your record will be out of date – new information will continue to be added throughout your health care journey. And you can always unblock your record at any time. Once applied, or removed, you will receive confirmation that your consent directive is in place, or has been lifted.

Consent Overrides

In accordance with PHIPA, there are certain circumstances where a health information custodian may access information in the EHR which is subject to a consent directive. This is known as a consent override. The Electronic Health Record Consent Directive and Consent Override Policy outlines the circumstances where an override is permitted. The policy is available here:

Note that in some instances, a health information custodian may not have the technical ability  to perform a consent override, and therefore may not be able to access the personal health information while a consent directive is in place, even if there is a significant risk of serious bodily harm to the individual to whom the information relates or to another person or group of persons.

Using digital health records in a family care practice.

Managing access to your health information

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To block or unblock access to your records in the electronic health record contact one of the following organizations for:

Clinical and diagnostic imaging reports contained in the EHR

Ontario Health - Privacy Office

500 - 525 University Ave
Toronto, ON
M5G 2L3

Tel: 1-866-250-1554

Or, complete our EHR Consent Directive Request Form.

You can submit your completed EHR Consent Directive Request From and any attachments, if required, at You may also mail or fax your form using the instructions on the EHR Consent Directive Request Form.

Lab test results

ServiceOntario INFOline

Hours of operation: Monday to Friday, 8:30 a.m. - 5:00 p.m.
Toll free : 1-800-291-1405
Toronto TTY: 416-327-4282
TTY : 1-800-387-5559

Drug and Pharmacy Service Information

ServiceOntario INFOline

Hours of operation: Monday to Friday, 8:30 a.m. - 5:00 p.m.
Toll free : 1-800-291-1405
TTY : 1-800-387-5559

Information contained in the South West Ontario's ClinicalConnect system

ClinicalConnect Program Office

HITS eHealth Office, Hamilton Health Sciences
293 Wellington St. N., Suite 108
Hamilton, ON L8L 8E7

Tel: 905-870-8270  ext. 9

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Information not contained in your electronic health record

Contact the health care professional with whom you have a current care relationship (e.g. family physician).

Contact us anytime at 1-866-250-1554 or

  • If you don’t want to share information with any or all of your health care providers
  • To receive copies of your information
  • To request a correction to your information
  • For any privacy and security questions or requests
  • For technical support to submit your completed EHR Consent Directive Request Form online.