Accessing Your EHR
An electronic health record is a secure and private lifetime record of your health history. It gives your health care team, including family doctor, nurses, emergency room clinicians and specialists, real-time access to your relevant medical information, so they can provide the best care for you. As a patient, you - or your substitute decision maker - have the right to access a copy of your personal health information.
Currently, patients don’t have digital access to their EHR. Providing patients and their families with access to their digital health information is a priority for the Ministry of Health and we are working together to look at ways we can provide patient access electronically in the near future. Until that time, a printed copy of the information in your digital health record is available from the organizations listed below.
Because your digital health record is made up of information from a number of different organizations, you will need to contact them individually; processing times will vary.
For clinical and diagnostic imaging reports
Ontario Health - Privacy Office
500 - 525 University Ave
Toronto, ON
M5G 2L3
Tel: 1-866-250-1554
Complete our electronic health record EHR Request for Access and Correction to Personal Health Information Form. For more details, please see the Electronic Health Record Request for Access to Personal Health Information Policy.
For lab test results
Freedom Of Information & Privacy Coordinator Access and Privacy Office, Ministry of Health
99 Adesso Drive, 1st floor
Concord, ON
L4K 3C7
Tel: 416-327-7040
generalapo@ontario.ca
For Drug and Pharmacy Service Information
ServiceOntario INFOline
Hours of operation: Monday to Friday 8:30am to 5:30pm
Toll Free: 1-800-291-1405
TTY: 1-800-387-5559
For information contained in the ConnectingOntario South West Region's ClinicalConnect system
ClinicalConnect Program Office
HITS eHealth Office, Hamilton Health Sciences
293 Wellington Street North, Suite 108
Hamilton, ON L8L 8E7
Tel: 905-577-8270 ext. 9
privacy@clinicalconnect.ca
Visit Website
For immunization records
Public Health Ontario
Contact your local Public Health Unit to access immunization records from the provincial digital health immunization repository.
For information not contained in your electronic health record
Contact the health care professional with whom you have a current care relationship (e.g. family physician).
Correcting information in your EHR
You – or your substitute decision maker – can request a correction to personal health information in your electronic health record if you believe it is inaccurate, out-of-date or incomplete. All requests for access or corrections to your personal health information should be directed to the health information custodian (e.g., your primary care provider or family physician) who originally collected the information, or who is directly involved in your care and treatment.
For assistance, please contact us, or complete our EHR Request for Access and Correction to Personal Health Information Form. For more details, please see the Electronic Health Record Request for Correction to Personal Health Information Policy.
Ontario Health - Privacy Office
500 - 525 University Ave
Toronto, ON
M5G 2L3
Tel: 1-866-250-1554