Currently, patients don’t have digital access to their EHR. Providing patients and their families with access to their digital health information is a priority for the Ministry of Health and we are working together to look at ways we can provide patient access electronically in the near future. Until that time, a printed copy of the information in your digital health record is available from the organizations listed below.

Because your digital health record is made up of information from a number of different organizations, you will need to contact them individually; processing times will vary.

For clinical and diagnostic imaging reports

Ontario Health - Privacy Office

500 - 525 University Ave
Toronto, ON
M5G 2L3

Tel: 1-866-250-1554

Complete our electronic health record EHR Request for Access and Correction to Personal Health Information Form. For more details, please see the Electronic Health Record Request for Access to Personal Health Information Policy.

For lab test results

Freedom Of Information & Privacy Coordinator Access and Privacy Office, Ministry of Health

99 Adesso Drive, 1st floor
Concord, ON
L4K 3C7

Tel: 416-327-7040
generalapo@ontario.ca

For Drug and Pharmacy Service Information

ServiceOntario INFOline

Hours of operation: Monday to Friday 8:30am to 5:30pm
Toll Free: 1-800-291-1405
TTY: 1-800-387-5559

For information contained in the ConnectingOntario South West Region's ClinicalConnect system

ClinicalConnect Program Office
HITS eHealth Office, Hamilton Health Sciences

293 Wellington Street North, Suite 108
Hamilton, ON L8L 8E7

Tel: 905-577-8270 ext. 9
privacy@clinicalconnect.ca
Visit Website

For immunization records

Public Health Ontario

Contact your local Public Health Unit to access immunization records from the provincial digital health immunization repository.

For information not contained in your electronic health record

Contact the health care professional with whom you have a current care relationship (e.g. family physician).

Correcting information in your EHR

You – or your substitute decision maker – can request a correction to personal health information in your electronic health record if you believe it is inaccurate, out-of-date or incomplete. All requests for access or corrections to your personal health information should be directed to the health information custodian (e.g., your primary care provider or family physician) who originally collected the information, or who is directly involved in your care and treatment.

For assistance, please contact us, or complete our EHR Request for Access and Correction to Personal Health Information Form. For more details, please see the Electronic Health Record Request for Correction to Personal Health Information Policy.

Ontario Health - Privacy Office

500 - 525 University Ave
Toronto, ON
M5G 2L3

Tel: 1-866-250-1554

Not sure what your Electronic Health Record contains?